Available Printed Materials and Alternative Formats
The following are examples of documents available in alternative format:

Also, loan applications/documents are available in alternative formats upon request through our Consumer Loan Customer Service at 1-800-237-0561.

Available formats are as follows:

• Braille
• Large Print
• Audio Cassette
• Electronic Format (CD or Floppy Disc)

In the event we do not have certain printed material available in the customer's preferred format, we will use our best efforts to provide an effective alternative format within 5 to10 business days. It may take up to one full statement cycle for the alternative format request to take effect.

How to Request an Alternative Format
Customers requesting alternative format for statements, notices or other documents, may contact Teleservices® at 800-453-1573.

Guideline or Raised Line Checks
Also available for the visually impaired are "Guideline checks". These checks are printed with raised lines to help guide the customer when writing a check. Clients interested in these checks will be charged the price in effect for standard checks at the time of the order. There is no additional charge for the raised line feature.

Talking ATMs
Talking ATMs that enable visually impaired customers to conduct transactions at the ATM by providing audio instructions privately through a headset are currently available at many Union Bank of California ATM locations. Union Bank is committed to providing talking ATMs at all locations in February 2003. Audio instructions include how to withdraw cash, make deposits, make transfers to linked accounts and obtain account balances. A standard "walkman" type headset is available for use by visually impaired customers free of charge at all banking offices or by calling Teleservices at 800-453-1573.

Talking ATM locations may be obtained by clicking on this link. 

Telecommunications Devices for the Deaf (TDD)
Teleservices is equipped with Telecommunications for the Deaf (TDD) services for hearing impaired customers. The TDD may be reached by calling 800-826-7345.

Fees
Union Bank provides auxiliary aids and services for printed materials for customers and prospective consumer banking customers with vision impairments free of charge.

In addition, vision-impaired customers will enjoy the following deposit account services free of charge:
Telephone banking fees
Live teller fees

Web Accessibility and Universal Design
In response to the needs of all of our customers, Union Bank of California has adopted a policy of universal web page design, based on the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0, Recommendation 5-May-1999. These guidelines are currently being incorporated into our website and will continue to evolve as new technologies and information systems emerge. We are continually working to improve the accessibility of our website. If you have a suggestion or comment, please let us know.

General Instructions for Users with Visual Disabilities
Our website is being designed to be compliant with W3C Web Accessibility Guidelines. UBOC undergoes in-depth accessibility evaluations using a variety of adaptive technologies. Some technologies used for testing are:

• Various versions of JAWS, Window Eyes and IBM screen reading software
• Various hardware platforms
• Dragon Dictate
• Dynamic Braille Displays
• Various viewing preferences
• Various Internet access speeds

Viewing Adobe Acrobat (PDF) files
Some content on the Union Bank of California website is provided in PDF format. Some PDFs are Print and Mail application forms. For these applications, you may also apply by telephone by calling the number listed on the page. If you wish to view PDF files, we recommend the use of Adobe Acrobat Reader v. 4.05 or higher with the Accessibility Plug-In. 

Download Adobe Acrobat Reader 
Download the Accessibility Plug-in 

To conveniently view our PDF files in text format, do the following:

1. Download and install Adobe Acrobat Reader v. 4.05 or higher and the Accessibility Plug-in.
2. Disable Web integration in Adobe Acrobat Reader as follows: From the File menu, select Preferences, then General. In the Options section, uncheck Web Browser Integration.
3. When opening a file in PDF format, if a dialog box comes up, select 'open this file from its current location.'
4. When the PDF file has loaded into your browser, use CTRL-4 to display the text version.   

For more information on accessibility options for PDF files, please see access.adobe.com.